Frequently Asked Questions

Everything you need to know about our gourmet selections and delivery.

How do you ensure the freshness of food items during shipping?

We use temperature-controlled packaging and insulated liners for all perishable goods. Our team monitors transit times to ensure your gourmet gifts arrive in peak condition.

Do you offer international shipping for your gift baskets?

Currently, we ship within the continental United States and Canada. Due to customs regulations regarding food products, we are unable to ship to other international destinations at this time.

Can I customize the contents of a gift box?

Yes! We offer a 'Build Your Own Box' feature where you can select specific artisanal cheeses, chocolates, and wines to create a truly personalized gift.

What is your return policy for food products?

For safety and health reasons, we cannot accept returns on food items. However, if your order arrives damaged or is incorrect, please contact us within 48 hours for a full refund or replacement.

Do you provide options for people with dietary restrictions?

Absolutely. We have dedicated sections for gluten-free, vegan, and nut-free gift sets. Each product page includes a full list of ingredients and allergen warnings.

Can I schedule a delivery for a specific date?

Yes, during checkout you can select a preferred delivery date. We recommend choosing a date 1-2 days before your event to account for any potential carrier delays.