Returns & Exchanges

At Gauthier Gift Shop, we take pride in the quality of our artisanal food products and want you to be completely satisfied with your gourmet selection. Due to the perishable nature of our goods, we offer a 14-day return window for non-perishable items and immediate replacements for any damaged food items.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and a brief explanation of the issue within 14 days of delivery.

• 2.
  Provide Verification

  For any food items that arrived damaged or spoiled, please attach clear photographs of the product and packaging to your email.

• 3.
  Prepare Return Package

  For non-perishable gift items, securely pack the product in its original packaging ensuring all seals remain intact.

• 4.
  Receive Refund or Replacement

  Once your request is approved, we will issue a full refund to your original payment method or dispatch a fresh replacement immediately.